Customer satisfaction is important to us.

Returns and Refunds

• Customers may request a refund or return in accordance with applicable South African consumer protection laws.
• Refund requests must be submitted within 7 days of receiving the product or service.

Damaged or Incorrect Items

• If a customer receives a damaged, defective, or incorrect item, they must notify us within 48 hours of delivery.
• Supporting photographs may be requested.

Refund Process

• Approved refunds will be processed back to the original payment method used for purchase.
• Refunds may take 5–10 business days to reflect, depending on the customer’s bank.

Non-Refundable Items

• Certain products or services may not be eligible for refunds where clearly stated before purchase.